Delivery & Returns

FREE UK & WORLDWIDE DELIVERY 

Your fab items will be delivered within  the UK in 3 to 4 business days from dispatch. This could be a little longer during exceptionally busy periods. Our courier will usually make 3 attempts to deliver and leave a card. International deliveries will be made in around 7 - 14 business days, in some cases it may be quicker than this. 

 

RETURN? NO PROBLEM!

 

Your Returns Policy

We hope that you are happy with your purchases from SO SWEATY, however, if you’re not completely happy with your purchase you can simply send your item/items back to us. Items that you wish to return must reach us no later than 14 working days from the date you receive them. We will not accept returns after this time has passed. 

Please note before making a purchase that any item returned will take up to 14 days to be refunded back to you. 

If you have not received your refund within 30 days of returning your item/s back to us please get in touch with our customer service team here: https://sosweaty.com/pages/contact

What if my item is damaged? 

If there is any fault with your item please notify us within 48hrs of receiving the goods so we can investigate this.

 

I have entered the wrong delivery address

Please ensure that you enter the correct delivery address when placing your order. If the wrong address is entered, the customer will be charged to have the parcel sent back to us and to the correct address. Please note, the original shipping cost is none refundable. This is a cost met by the customer to have goods shipped to them.

 

We Cannot Accept Returns For…

For hygiene reasons, there are certain products that we cannot accept returns for, including:

  • Hosiery
  • Undergarments Includes Our Waist Trainer & Shapewear
  • Socks

 

Returns Requirements

Swimwear can be returned within the 14 days as long as the hygiene strip has not been removed and remains on the item. If swimwear is returned, it must be in original brand-new condition. Please ensure when trying swimwear on our hygiene strip is not removed. 

All items returned to us must be in original condition and have all labels fully attached.

Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email. 

PLEASE NOTE: Items will be rejected by our quality and control for the following reasons:

  • Items are undergarments/underwear
  • items show signs of being worn
  • Items have been washed
  • Items have had the tags removed
  • There is make up transfer on the item
  • The item is marked or stained 
sosweaty.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
 
The item must be claimed within 14 days of the customer being notified of rejected return. These goods will be returned back to the customer and the customer will incur the carriage charge.
 

How To Arrange A Return

You can arrange a return by getting in touch with us here:  https://sosweaty.com/pages/contact

We will then send a free returns label for you to attach to your parcel

Please Note: You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges required by your country for importing items. These potential additional fees are not included in our price, and we cannot give you an estimate of the cost - charges vary from country to country. We recommend you find out about any additonal fees before ordering. Your order could potentially be returned to us for reasons such as non-payment of VAT, fees, tariffs, incorrect address, unclaimed parcels at local depots. In such cases you may need to pay for re shipment of your order.